Engraving
Please be aware that engraving can be enable on each item. The engraving service is an external service and we rely on external companies to complete this request. Service times before dispatch are as follows.
Engraving on glass 3-5 business days
Engraving on wood 3-5 business days
*Please note that there may be extended wait times due to the Victorian COVID 19 Pandemic. During lockdown till September 14th 2020 we are only able to pick up and drop off the engraving one day a week. The engraver is also doing this work from home which may possibly change the quality and accuracy of their work.
All engraving will be performed by a specialist company who may be closed over the holiday periods including Christmas, New Year and also Easter. This will result in longer service times and you will be contacted with an update on the time frame allocated to your order.
Should you not be satisfied with the service time we offer a full refund on your order or refund of the engraving service shall be offered. *Once items are engraved no refunds shall be given.
Engraving including spaces must not exceed 25 characters. We may change dates to a different format should the date not fit on the bottle. Please make sure that your engraving is 25 characters or under.
We accept no responsibility for changes made to the engraving by the engraver to make the chosen characters fit in the space provided. Engraving price is per item purchase of six glasses or six bottles in a gift pack would be counted as six items and therefor a charge of $40 per item will occur. The engraving style, spacing and quality is the responsibility of the engraver and The Whisky Company does not take any responsibility on this matter. We use a registered and professional engraver for all work completed.
Font and size of text is standard across all products and can not be changed. Emoji images and characters out with the English language are performed at the best of the ability of the engraver as the engraving is completed by hand.
If you have any questions on our service please visit the contact page.
Gift Wrapping
Please be aware that gift wrapping can be enable on each item. The gift wrapping service is an internal service. Service times before dispatch are as follows.
Gift Wrapping 1-2 business days (on most occasions items will be gift wrapped same day but this can vary on amounts of gift wrapping we have, Christmas and Easter gift wrapping orders may take longer due to an increase in demand for gift wrapping)
If you have any questions on our service please visit the contact page.
